The following are answers to commonly asked questions about what to expect on our tours, But we are always happy to provide further information if you wish to contact us.
Do I need A Previous Knowledge of Wine?
No, previous knowledge of wine is by no means necessary. Most of our group tours begin with a welcome dinner and tasting in which we review some of the basics of wine tasting and the region we are visiting. We do specialize in emerging wine regions, which often attracts people who are interested in further exploration into the world of wine, but we welcome all levels of wine and food lovers on tours and strive to make the experience enjoyable for all guests.
WILL THERE BE CHANGES TO THE ITINERARY ONCE I BOOK?
It is possible that due to winemaker availability or other factors beyond our control, we may substitute some visits for others of equal quality. While we try to provide an itinerary that most closely matches what is available on the website, we do reserve the right to make substitutions at any time. We provide all registered tour participants with a detailed itinerary approximately 45 days before the trip begins, and changes beyond this point are rare.
WHAT IS A SINGLE SUPPLEMENT?
A single supplement is the additional sum of money that is incurred through hotel charges when one of our guests is traveling alone, requiring a single occupancy hotel room.
WHAT ARE THE FITNESS REQUIREMENTS FOR PARTICIPANTS?
All fitness levels are welcome, however, most of tours do require a fair amount of walking. We require notification of any accessibility issues or special issues that may need accommodation.
WHAT IS INCLUDED IN THE PRICE?
Please see the tour details at the bottom of each tour itinerary page for a list of what is included for that particular tour. In general, most tours include double occupancy hotel accommodations in a four- or five-star hotel (single occupancy available with a single supplement), most meals, all tour and tasting fees, any tips and surcharges, and transportation during the tour. We do not provide airfare to or from tour destinations.
Do I need travel insurance?
We highly recommend travel insurance. While we sympathize with disruptions such as flight delays and illnesses that may result in missing all or part of a tour, our cancellation policy (see the Participant Agreement) will still apply. Travel insurance is there to protect you against these unforeseen circumstances.
What is the cancellation policy?
If you choose to cancel your reservation, we must receive written notice of said cancellation either via certified mail, overnight courier, or e-mail sent to firstname.lastname@example.org (with confirmation of receipt thereof from us), and you shall be subject to the following cancellation fee schedule: If we receive written notice 91 or more days prior to the Tour start date, we shall retain the $500.00 deposit per person. If we receive written notice 61–90 days prior to the Tour start date, you shall incur a cancellation fee equal to 50% of the payment price for the Tour. If we receive written notice 60 days or fewer prior to the Tour start date, or if you are a no-show, you shall incur a cancellation fee equal to 100% of the payment price for the Tour. If a flight or other delay for any reason prevents you from joining the Tour on the Tour start date, you will be considered a no-show, and we cannot provide a full or partial refund or credit toward a future Tour, but you may join the Tour late if you wish.
Please review the Participant Agreement for complete details.
We will not share your information with any third parties. We do, however, take photographs through the tour, which we may use for promotional purposes such as printed brochures and our website. We also offer participants access to these photos via a password-protected site. This means that you, and all of the other guests on the tour, will have access to these photos for personal use.
While we reserve the right to use images of you taken while on the tour, we are happy to try to accommodate you should you prefer not to be photographed. Or if you are unhappy with the usage of a particular photo in our promotional materials, we are responsive to requests to remove those photos.
WHAT Should I wear?
Comfort is key, as we will be outside quite a bit and weather can change quickly. In general, we recommend comfortable walking shoes that you don't mind getting dirty as you trek through possibly muddy vineyards and layers. You may wish to bring a few clothes more suited to a nice restaurant as some of dinners take place in fine establishments.
CAN I PURCHASE A GIFT CERTIFICATE?
Of course! Gift certificates can be purchased for specific tours or for general usage at recipients' discretion (pending space availability on their desired tour). To purchase a gift certificate please email us directly at email@example.com.
DO YOU OFFER ANY DISCOUNTS?
Yes! For our scheduled tours, we offer discounts for group bookings of 4 people or 6 people. If 4 guests sign up for a tour together, each guest enjoys a 5% discount on the tour price. If 6 guests sign up for a tour together, each guest enjoys a 10% discount on the tour price.
Additionally, once a guest has been on one tour with us, s/he becomes part of the Wine Charters Alumni Club. There are many benefits to being an alum, including a 10% discount on any tour within one calendar year from the start date of their last tour. After that time, alums still enjoy $100 off their next tour with us.
DO YOU ACCOMMODATE SPECIAL REQUESTS WHILE ON A GROUP TOUR?
We always welcome your requests and strive to make each guest's experience a truly memorable one. We solicit input on special requests in our reservation form but given the nature of a tightly scheduled itinerary and the needs of all of our guests, it is not always possible to accommodate special requests on a group tour. However, we are always available to help with arrangements before or after the tour dates should you wish to extend your stay. We also offer custom tours for groups from 2 to 20 participants. Read more about custom tours here or contact us at firstname.lastname@example.org to learn more.
ARE CHILDREN OR DOGS ALLOWED ON TOURS?
Unfortunately no. Only service animals are allowed on tours. And while we love children (we have some ourselves), we visit many adult-oriented alcohol producers as well as restaurants in which children would not feel comfortable.
How Much WIne Can I Take Home?
We ensure that our transportation from our final destination to the airport is large enough to accommodate not only our travelers and their luggage, but also large stores of wine. However, depending on your home country's customs policies, the amount of alcohol can vary widely. Please review the customs guidelines for your return destination.